About Us
UK Based Experts with a Global Mindset
Based in the UK, the Hatton Consultancy can offer earth-moving dealership organisations focused support services to help develop service operations capabilities. With over twenty years of experience in the earth-moving, mining, and construction machinery business, Hatton consultancy can help you design, optimize and implement your operational improvement projects.
We can help Develop your Service Operations
•Continuous improvement and LEAN can really make a difference to your operational performance. Control cost, improve response time and drive improved customer satisfaction. Being easy to do business is often cited as the desire of all service managers, but it can be difficult to achieve. Let Hatton start you on the journey.
•Service Operations project work. Finding the right team members to run projects and take time out of their regular jobs is always a challenge. Projects over-run and never quite get finished. Hatton Consultancy can provide a totally flexible off-line support partnership for your business. We look after the project work, you stay focused on the day to day business. Pay for the hours you need, by the week month or by the project.
•Contamination Control - Professional looking, clean workshops provide a safe working environment and improved customer perception. Be it single or multiple site locations, Hatton can work with you to develop your contamination control programs and 5S culture.
•Interim Management - Sometimes there is a need for a short-term service support management. To help drive change, fill a short term continuity gap or business transformation. At Hatton we can provide a short term management bridge.
•Services marketing – The servitisation of industry has never been more important. Integrating products and services to deliver additional value in use to your customers, are crucial for business success. Hatton can help you develop a marketing approach to your service operations, to package up a total service-based solution for your customers.
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